Immediately Require CBO Patient Financial Exp Specialist Work from Home Michigan in Michigan

Job title: CBO Patient Financial Exp Specialist Work from Home Michigan
Company: Henry Ford Health System
Job description: GENERAL SUMMARY:

Under general direction, the CBO Patient Financial Experience Specialist is responsible for Henry Ford Health true and residual Self-Pay accounts. Identifies and determines in accordance with established policies and procedures - the accuracy and completeness of patient financial, insurance and demographic patient information to ensure patient responsibility is accurate.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work efficiently and effectively through assigned workqueues or reports following standardized work procedures.
• Research accounts to identify root causes of errors and report potential issues to leadership.
• When potential issues are identified recommend possible solution of the issue to leadership.
• Meet established productivity and efficiency expectations.
• Correctly use tools and resources available to resolve accounts.
• Knowledge of applications used in the revenue cycle process related to patient billing.
• Represent patient pay in all communications with external customers, including patients, third party insurance companies, auditors, lawyers, vendors, etc.
• Verifying and adding insurance for billing when identified.
• Assist all internal and external customers in a professional manner.
• Responsible for timely responses to all service center inquiries to assist the customer in understanding their patient responsibility.
• Place or remove patient balances to external collections when balances have met appropriate criteria.
• Responsible for timely responses to collection agency inquiries.
• Responsible for processing accounts based on feedback from collection vendors.
• Assists with training and mentoring new team members.
• Review and process financial assistance applications.
• Using established policies and procedures, requests refunds and provides appropriate supporting documentation.
• Analyze and process refunds as a result of patient overpayment.
• Research and resolve accounts that are in a credit balance status; this includes correcting adjustment amounts if needed.
• Understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle.
• Using established processes, redistributes payments as appropriate between patient accounts and AR buckets.
• Communicates with patients or insurance companies as needed to resolve credit balances.
• Supports the standards set forth in the HFH Code of Conduct by adhering to legal and ethical standards.
• Assists with special projects and performs other related duties as assigned.
• Maintain knowledge of CBO policies and procedures.
• Performs other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or equivalent required.
• College course work in accounting, business, or healthcare administration, preferred.
• One-year prior experience in a healthcare revenue cycle position.
• Intermediate knowledge of Microsoft suite products preferred. Communicate effectively with patients, colleagues, and leadership.
• Work independently.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region's

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit .

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.
Expected salary:
Location: Michigan

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