Urgently Need Senior Coordinator, Online Graduate & Lifelong Learner Experience in Tucson, AZ

Job title: Senior Coordinator, Online Graduate & Lifelong Learner Experience

Company: University of Arizona

Job description: Senior Coordinator, Online Graduate & Lifelong Learner Experience

Posting Number req16533

Department Arizona Online

Department Website Link

Location Main Campus

Address Tucson, AZ USA

Position Highlights



The Senior Coordinator will lead efforts focused on graduate learner engagement and lifelong learning opportunities for Arizona Online students and other ODCE (Online, Distance and Cont. Ed.) learner populations. They will develop virtual programing focused on graduate and post-baccalaureate populations in collaboration with the Arizona Online Student Success (OSS) team, UA Graduate College, UA Graduate Center, and other campus stakeholders. They will also expand lifelong learning opportunities throughout ODCE by collaborating with the Continuing & Professional Education (CaPE) and Near You Network teams to develop virtual engagement strategies that encourage learners to pursue additional online, hybrid, credentials, and other learning opportunities within ODCE.



Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!



The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

Duties & Responsibilities



Program Management:

• Work with individuals across campus to ensure online graduate programs and services are streamlined and effective. Ensure consistency in the online graduate student experience by leading the training and ongoing professional development of the student services staff within UArizona colleges/departments who are serving online graduate student populations across ODCE. Lead the Arizona Online Grad Coordinator Collective (GCC) group.


• Develop virtual programming that is supportive of online/hybrid graduate student populations, in collaboration with Manager of Online Student Engagement and OSS team.


• Expand and refine use of Success Coach support services for Arizona Online's Graduate student populations, in collaboration with the Associate Director of OSS.

Strategic Retention Initiatives:

• Serve as a subject matter expert within university committees or working groups related to online/hybrid graduate student populations.


• Evaluate existing graduate policies for academic barriers that impede progress for online/hybrid graduate student populations. Collaborate with OSSI leadership team to resolve challenges or make appropriate policy change recommendations.

ODCE Learner Experience:

• Coordinate with Continuing & Prof. Ed (CaPE) team to develop learner engagement strategies, including noncredit-to-credit pathways, that could potentially lead to future enrollment in degree-seeking opportunities within ODCE.


• Collaborate with Near You Network (NYN) Regional student success teams to translate online engagement best practices into hybrid activities targeted to Distance campus graduate populations.

Other Duties as Assigned:

• Participate in relevant departmental meetings, hiring committees, and special projects that support Arizona Online Student Success Initiatives.


• Contribute to ODCEâ??s strategic plan through scholarly practice and ongoing professional development.

Knowledge, Skills and Abilities:

• Knowledge of online, post-traditional, adult, and/or transfer student populations


• Strong written and verbal communication.


• Proactive, problem-solving attitude.


• Ability to work effectively in a fast-paced team environment.


• Managing competing priorities with strong attention to detail.


• Strong written and verbal communication.


• Proactive, problem-solving attitude.


• Ability to work effectively in a fast-paced team environment.


• Managing competing priorities with strong attention to detail.

Minimum Qualifications

• Bachelor's degree


• 5 years of related work experience

Preferred Qualifications

• Masterâ??s degree or higher in Education, Counseling, Social Work, or other related discipline.


• Experience with online, adult, community college/transfer, or military-connected student populations.


• Previous academic advising or other experience within higher education student services.


• Experience using PeopleSoft or other SIS technology.


• Experience using Salesforce (Trellis), Slate or other CRM technology.


• Experience in customer service skills, especially life coaching or career coaching, counseling, and/or education.

FLSA Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Student Services

Benefits Eligible Yes - Full Benefits

Rate of Pay $54,000-$60,000

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 7

Career Stream and Level PC3

Job Family Student Support

Job Function Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date 7/10/2023

Expected End Date

Contact Information for Candidates Carmin Chan

[email protected]



Open Date 6/20/2023

Open Until Filled Yes

Documents Needed to Apply Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Expected salary: $54000 - 60000 per year

Location: Tucson, AZ

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