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Job description:Division/Department AppOps SBULocation List PRF #Job Title MQ Level 3Reports to No of positionStream : MQ Type of position: ListTitle ListLevel of MQ Admin ListGeneral DescriptionResponsibilities :-
• Adhering to SLAs
• ITIL Processes awareness and adhering to
• Mentoring / Training Team Members
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Understanding of Multi-geo support environment
• Responsible for building / maintaining a test environment
• Responsible for strategizing a backup plan and test plan for failure scenario
• Improves and maintains customer and employee satisfaction
• Suggests new technologies and design changes
• Monitoring and maintaining SLA requirements by the team members
• Planning Backup/Restoration Strategy for 24x7 operation support
• Suggesting patches/upgrades to maintain security level
• Testing / Auditing/processes as required from time to time
• Identify Skill gaps and plan for training / knowledge updating
• Assist / Plan / Procedure in Data centre consolidation efforts
• Perform H/W performance tuning and maintenance
• Day-to-Day reporting analysis tasks
• Vendor co-ordination followup
Technical Requirements
• Installing, configuring and maintaining MQ Infrastructure
• Day to day MQ administration support tasks on Production servers Clustered environment
• Implementation of MQ Patch, Security policies
• Configuration for Workload management, High Availability systems using MQ Cluster and Veritas Cluster environment
• Implementation of recovery, backup procedures
• Perform Analysis of the MiddleWare Solution and recommend design improvements
• Having advanced knowledge about MQ on various OS - UNIX (AIX, Solaris, Linux), windows, mainframe
• Identify system performance bottleneck and fine tune the MQ Infrastructure for optimal performance
• Development of system management routines for new projects (Ex. monitoring tools - Qpasa)
• To work closely with development teams on the design and implementation of MiddleWare applications
• Troubleshooting Escalated Technical issues related to middleware Infrastructure
• Manage and assist the resolution of complex issues that span multiple Technologies and teams
• Perform Analysis of the issues, prepare Root Cause Analysis and recommend solutions for improvements.
• Capacity planning and fine tune system for optimal performance
• Performance Management fine tuning
• Experience in Disaster recovery planning, High availibility Design and Business continuity
Soft Skills
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS word, Excel, MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL s value and its methodology
Other Skills / Experience
• Worked on Production systems
• Understanding MQ concepts with hands on Experience
• Experience with MQ Installation, Upgrades and Patching, Migration, Backup, Recovery
• Exp

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