Microsoft 365 Support Specialist (W2 contract / remote)

Description:
As a Support Engineer (M365) you'll join our Data & Digital team helping us lead, design, and build our digital transformation and define what's next for our business—while working in an organization that's continuously investing in data and systems. The Data and Digital team is focused on developing innovative solutions, utilizing modern technologies, and delivering critical data, geo-spatial, and logistic capabilities to our customers.

The Support Engineer (M365) will primarily provide Level 3 support with the team engineering and developing within the Microsoft 365 suite of applications, including SharePoint, Teams, Power Automate, Power Apps, One Drive, Stream, Forms, and Lists.

Responsibilities:

• SharePoint Online support and administration
• Teams support and administration
• OneDrive support and administration
• Power Platform and Power Apps support and development
• Maintain user access and permissions
• Deploy, configure, and manage new site collections
• Create and maintain end-user and/or Level 1 documentation

Expectations

• Performs work independently. Self-motivated individual who can handle ambiguous/undefined problems and think abstractly to deliver results.
• Demonstrate a strong sense of ownership, urgency, and drive as well as the ability to work well with diverse teams.
• Ability to effectively articulate technical challenges and solutions to business users and other technical engineering teams
• Strong analytical and problem-solving skills; ability to weigh various suggested technical solutions against the original business needs and recommend the best technical solution
• Demonstrate curiosity and flexibility to diverse styles and perspectives that could drive business outcomes

Maintain knowledge of M365 changes and roadmap

Education/Certifications:

• BS Degree in Engineering, Computer Science, or related technical discipline or equivalent experience

Experience/Minimum Requirements:

• 2 years of professional experience in an end-user support role
• Experience supporting Microsoft products
• Understanding of ITIL framework

Working Conditions: This is a remote role with the expectation of on-site collaboration with teammates and stakeholders for moments that matter.

Job Type: Contract

Pay: $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you work on a W2 contract without a C2C or 3rd party employer?

Education:

• Bachelor's (Required)

Experience:

• M365 support: 2 years (Required)

Work Location: In person

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