Property Claims Quality Evaluator (Remote Home-Based Worker)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You’ll do all this in an environment of excellence... and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Job Summary: The Property Claims Quality Evaluator function is responsible for actively measuring overall claim handling focusing on our ability to execute consistently and achieve quality and operational excellence. The Property Quality Assurance team will serve as the backbone of the Claims measurement system - accountable for measuring effectiveness and consistency, identifying strengths and opportunities for continuous improvement, conducting strategic analysis, and informing the development of processes. This may include collaboration with Claims Line Management and Field Leadership. By facilitating the development of appropriate quality assurance practices, it will support Allstate in achieving key business outcomes that remain in compliance with laws and regulations. This job is responsible for evaluating the quality and accuracy of highly complex property estimates and file reviews on work completed by property adjusters. The individual reviews, inspects and makes corrective recommendations on adjuster handling of damages and vendor-involved claims. The individual partners with management in ensuring consistency and objectivity in property estimating practices and assists in maintaining estimating standards and file handling standards. The individual partners with field staff to coach staff in property damage estimating, customer service, and policy issues. This job is responsible for ensuring claims are being handled consistently according to established quality standards, department procedures, policy intent and Department of Insurance Regulation. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals. This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses. Key Responsibilities: Customer Service • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met • Ensures communication with customers is timely and responsive File Review/Quality Assurance • Performs oversight to ensure adherence to current estimating and file handling standards • Performs claim reviews including targeted and transactional reviews • QE of Contents Reinspection • Completes desk reviews on estimates, compares to current estimating standards and provides feedback based on review • May coach adjusters on review results • Collaborates regarding file review results • Participates and may lead in calibration activities with the Claims organization Coaching • Provides coaching and feedback regarding estimating, file and claim handling quality to adjusters and vendors Other Projects and Responsibilities • May participate in one or more complex or occasionally highly complex special assignments • May serve as a committee team lead for large projects or as a committee team member on very large projects • Fills in for the Quality Assurance Leadership as needed • Leads training sessions for the team Education and Experience: • Bachelor's Degree or equivalent • 5 or more years of inside or field property claims experience and/or Large Loss Contents handling experience Functional Skills: • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy • Applies advanced knowledge of insurance policy, coverage and regulation • Applies advanced knowledge of claims processes, policies, procedures, claim systems, coverage liability, damage estimating, and/or settlement and adherence to applicable legal compliance standards • Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit • Applies advanced ability to leverage learned technical skills in support of team objectives • Applies advanced negotiation and/or arbitration skills • Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships • Applies advanced problem solving skills to continuously improve business outcomes • Ability to assist leadership in achieving business unit objectives • Applies advanced knowledge of training facilitation and coaching skills • Ability to investigate, evaluate and settle highly complex claims • Works with complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise • Has and maintains all appropriate licenses and registrations for the role per state requirements Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Compensation offered for this role is $61,500.00-$91,000.00 per year and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/ Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment

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