Vacation Planner, Service

Vacation Planner, Service (F/T and P/T)
• Clerical
• US
• Requisition ID: 1508
JOB TITLE: Vacation Planner - Service
LOCATION: Remote
Class start date: February 13, May 7, August 6, 2024
$18.00 Hourly plus monthly Incentive: full time: $200-$300, Part time: $100 - $150
Part time shifts are Mon – Fri. 4 hours each day, no Saturdays
• 8 am – 12 pm MST (Denver, CO time)
• 10 am – 2 pm MST (Denver, CO time)
• 2 pm to 6 pm MST (Denver, CO time)
WELCOME TO THE GLOBUS FAMILY OF BRANDS!
Globus family of brands provides the best vacations for a wide variety of travel styles, goals, and budgets. Spanning over 450 vacations across more than 70 countries. With 95 + years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes, and countless joy-filled memories across the globe.
At Globus family of brands, we value... diversity – in backgrounds, cultures and in experiences. As an equal opportunity employer (EOE), we are committed to creating a supportive environment for our team members and welcome people from all walks of life to authentically enhance our globetrotters' experiences. We are intentional and reflective about the team and culture we are creating and are looking for people who are not only skilled at their role but are also invested in supporting each other's development.
ABOUT THE ROLE
Travel Service is a 30-40 person team that creates happy guests by providing premier service in finalizing all reservation details to ensure direct guests have a fantastic travel experience and become loyal champions of our travel brands.
EXPERIENCE/SKILLS REQUIRED
• A minimum of three months or more experience in a sales and service capacity within a call center environment
• Demonstrated ability to write effective email communication
• Building client/customer relationships
• Technical and functional skills using multiple computer applications
• Experience working with a CRM such as Salesforce or similar
EXPERIENCE/SKILLS PREFERRED
• Demonstrating the importance of service in retaining customer loyalty
• Working with points of interest/geography
• Product knowledge of GVI products, services, policies, and features
• Travel industry experience preferred
RESPONSIBILITIES
• Servicing existing guest accounts, from initial contact to travel, and product up-sells
• Handling about 35 service calls/day, and e-mails using GVI's customer service and sales protocols
• Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about the products, and resolving customer concerns.
• Full account management of Make-A-Wish bookings including special needs requests and specific accounting processes
• Responsible for working Siebel calendar of activities required for every Direct booking including:
• Traveler Communications
• Final Booking Review and Payment
• Confirm Docs sent and Welcome Home communication
• Handling of other account management services:
• Work Process Messages
• Schedule Change notifications
• Third Party Authorizations
• Follow up International Ticket Numbers passport information, Visa status, TSA
• Mis-matched Invoices (accommodations)
• Hotel changes and Itinerary Changes
• Any special Notification i.e. Disability accommodations, Special Needs, etc.
• Seat Assignments (Sabre)
• Cultivating and maintaining on-going relationships with customers and influencing product loyalty
BENEFITS
We believe in investing in our team members to help them thrive both personally and professionally. We understand the importance of a balanced lifestyle – that's why we offer a range of perks that go beyond the basic requirements, to truly give back to those who help make our company successful.
COMPANY BENEFITS
• Minimum of 12 days of vacation per year
• Health, vision, dental and life insurance
• Work from home option
• Home office reimbursement
• Technology equipment eg. Monitors, headset, laptop etc.
• Matching 401(k)
• Tuition reimbursement/Student Loan reimbursement
TRAVEL BENEFITS
• 60%off tours (plus discounts for friend and family)
• Free Avalon cruise after 2 years
• Familiarization (FAM) time: 5 paid days off to experience our travel products
• Special deals with travel partners like Marriott, Expedia, IATA/IATAN, and Thrifty Car Rentals

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