Customer Service Specialist - Entry Level (Remote)

This a Full Remote job, the offer is available from: United States ... Position Summary: The Customer Service Specialist – Spare Parts ensures that the customers are satisfied. The CSS provides superb customer service by responding to customer inquiries in a timely manner, receiving and acknowledging orders, obtaining engineering or other technical support when necessary, and coordinating with Purchasing to have the parts ordered. The CSS will oversee shipments and deliveries, maintain records, and ensure all issues are resolved in a timely and efficient manner. The CSS will prepare system spare parts lists and work with other departments to ensure customers have what they need. This position requires a high level of responsiveness and sense of urgency. Responsibilities include providing effective customer service by establishing a working relationship with internal and external customers through communication via email, telephone, or in person with customers or company employees. ** Essential Functions and Responsibilities:** • Builds and maintains effective long-term relationships with customers by responding to customer requests with a sense of urgency and driving the customer orders through to completion. • Acknowledges orders, obtains engineering input on parts, coordinates with Purchasing team for parts orders • Prepares spare parts proposals for customers • Enters orders into ERP system • Prepares packages and bills of lading for outgoing shipments • Expedites deliveries per customer requests • Maintains records between Smart Sheet and Epicor • Ensures all issues are resolved in a timely and efficient manner • Serves as liaison with manufacturing, engineering, and shipping • Streamlines operational processes for efficiency and effectiveness. Benefits: • Health Insurance with HSA and FSA options • Dental Insurance • Vision Insurance • Life/AD&D Insurance • Short and Long-Term Disability Coverage • 401(k) with a Company Match • Paid Time Off • Paid Holidays • Paid Sick Time • Bonus "This offer from "HireMatch" has been enriched by Jobgether and got a 72% flex score

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