Account Manager

Primary job: Improve & Expand Accounts
An Account Manager is the face of the company, and the primary contact for our very best customers. In contrast to the Business Developer who focuses on hunting or closing new accounts, Account Managers focus on farming, which involves a combination of improving and expanding existing account relationships. Improving an account requires developing... efficiencies that benefit the customer’s business and our own. (see below). Expanding the account involves cross-selling new products, services, and solutions. (see below).
Account Managers track all of this progress within our ERP and CRM system, as well as supporting BI tools. The data collected in these systems are then used on a quarterly basis to consult with the customer on how to improve and expand their business with BGR.
PRIMARY CAPABILITIES
Improve Accounts using Quarterly Reviews
• Provide historical analysis of purchases, deliveries, the results of BGR solutions.
• Provide consultative insights into how to improve every step of the Packaging Supply Chain(Purchasing, Inventory, Customization, Automation, Printing, Delivery).
• Monitor changes and growth trends with customers in order to provide the optimal level of service.
Expand Accounts with Products, Services, Solutions
1. Cross-selling products (bags, stretch, strapping, tape, etc)
2. Cross-Selling services (eg ASP, PCD, RFID, etc)
3. Cross-selling program solutions (Impact Program, RFID, Equipment, etc)
Interact with Business Development Mgrs.
• While Account Managers are responsible for the quarterly reviews, Business Developers (BDMs) may choose to join.
• BDMs are charged with onboarding and training Account Managers who may be new to the industry.
Benefits
• Competitive medical, vision and dental insurance
• 401k with 4% company match
• Short term, Long term and Life insurance
• Paid time off
• Professional development opportunities
REQUIRED SKILLS
• Advanced written and verbal skills
• Networking and Sales skills
• Intermediate skills in Excel & MS Office
• Strategic Analysis Skills.
• Sage ERP experience preferred.
• Travel to customer sites
• Valid driver's license and personal auto insurance
Physical Requirements
• Most time spent using computer and phone
• Operate personal vehicle
• Some time spent in warehouse or manufacturing environments

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