Customer Service Representative

About Us At Pan American Properties, Inc., we're committed to providing outstanding property management services. Our focus is on maintaining excellent tenant relationships and ensuring the smooth operation of our properties. We are looking for a dedicated and friendly Customer Service Representative to join our team and contribute to our mission of delivering top-notch service... Purpose As a Property Management Customer Service Representative, you will play a key role in delivering outstanding customer service to our residents and ensuring their needs are met in a timely and professional manner. You will serve as the primary point of contact for residents, addressing inquiries, resolving issues, and fostering positive relationships within our communities. Ultimately, this role is crucial in maintaining positive tenant relations and the overall success of our property management operations. Key Duties and Responsibilities: • Provide exceptional customer service to residents by promptly responding to inquiries, requests, and concerns via phone, email, and virtual meetings (occasional in-person, as needed) • Assist in managing/resolving resident accounts, including processing rent payments, lease renewals, and maintenance requests accurately and efficiently. • Coordinate and schedule maintenance and repair services with residents and maintenance staff to address issues promptly and minimize disruptions. • Assist in lease administration, including lease renewals and terminations. • Manage administrative tasks such as data entry, record keeping, and report preparation. Maintain accurate resident records and documentation, including lease agreements, move-in/move-out inspections, and correspondence. • Collaborate with property management team members to address resident issues and improve overall resident satisfaction. • Stay informed about property management policies, procedures, and regulations to ensure compliance and provide accurate information to residents. • Handle resident complaints and escalate complex issues to the appropriate management personnel for resolution. • Continuously strive to enhance the resident experience by proactively seeking feedback, identifying areas for improvement, and implementing solutions. Essential Qualifications, Skills, and Abilities: • Work Experience: • Previous customer service experience required, experience or equivalent education relating to property management, real estate or similar is highly desired, but not required. • Education • Minimum requirement of high school diploma or equivalent is required • Degree(s)/certifications or equivalent informal education relating to property management - such as leasing, maintenance, tenant relations, and fair housing regulations – is highly desired, but not required • Core Competencies: • Excellent communication and interpersonal skills - verbal, written and technical literacy/communication skills • A friendly, positive attitude with a strong customer service orientation • Results-driven and goal-oriented – ability to be both a highly organized task manager while still functioning as an independent operator who can execute initiatives, exercise excellent judgement and who ultimately strives to make an impact • Highly team-oriented – Pan American prides ourselves on having a number of employees who have been with us for many years. Candidates who are looking for long-term employment and • Ability to handle multiple tasks and prioritize effectively. • Technology: • Basic knowledge of property management software and MS Office. • Previous experience/familiarity with Asana, Corrigo, and/or Rent Manager is a plus but definitely not required. • Availability and Location: • Hybrid role, must be willing/able to work from our corporate office in Tustin, CA on a hybrid basis. • Full-Time M-F 8am - 4:30pm • Flexibility to work outside of standard office hours as needed occasionally Powered by JazzHR 4dbbwoRksD

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