Full Time Remote Experienced Call Center Representatives

Join Fortuna's team as a Full-Time Customer Service Representative and unleash your potential from the comfort of your home with your expertise in dental call center operations. We're seeking seasoned call center professionals with a minimum of one year’s overall experience and at least six months in dental support.
Your workweek will typically run Monday through Friday, from 8:00 AM to 5:00 PM... offering the flexibility you need to balance work and life commitments. Paid training begins on March 4th, and we're extending our search to candidates across California.
WHAT WE OFFER:
· Comprehensive Medical, Dental, and Vision insurance coverage
· Sick Time benefits
· Training Program: engage in a robust 6–8-week paid training program designed to equip you with the essential skills and knowledge for the role.
· We will supply you with a work laptop and accessories.
WHAT YOU’LL DO:
· Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe.
· Handle incoming calls and address customer inquiries or escalate them to the appropriate channels.
· Process calls efficiently to meet or surpass performance metrics.
· Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
· Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU’LL BRING:
· Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
· At least six (6) months' experience in dental customer support.
· Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
· Strong problem-solving abilities to navigate inquiries to satisfactory resolutions.
· Exceptional customer service skills, both written and oral, to address inquiries with professionalism.
· Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required.
· Bilingual proficiency is a plus, but not required.
Join Fortuna's team and embark on a fulfilling journey where your expertise in dental customer support makes a tangible difference in healthcare.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• Remote
People with a criminal record are encouraged to apply
Application Question(s):
• Do you have a minimum of 6 months of dental support experience?
• Do you reside in the state of California?
Experience:
• call center: 1 year (Required)
Work Location: Remote

Apply Job!