Customer Service Representative/Call Center (Remote)

Duties and Responsibilities • The chance to work 100% from the comfort of your home via a personal computer • You must reside in the USA... • Handle inbound customer inquiries and provide exceptional customer service. • Become the subject matter expert on software developed by the ABFM and be able to assist physicians. • Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude. • Proven work ethic and a team player. • Ability to multitask and work with multiple systems to manage and maintain customers. • Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns. • Efficiently and accurately document all conversations and escalate if warranted. • Perform above the standards in evaluation reviews by supervisory personnel. • Alert management to service concerns not resolved in a timely and acceptable manner. • Ability to communicate effectively by email. • Performs other duties as required or assigned for professional development. • Must take initiative and possess a strong sense of urgency. • Excellent communication skills. • Has experience and is confident with level 1 technology. POSITION REQUIREMENTS: • High school diploma or equivalent • Previous work experience in the customer service/support field • Knowledge of Microsoft Office components (Word, Excel, Outlook) • Professional attitude and appearance • Professional office experience • Accustomed to call center metrics • Be coachable • Must be reliable • Maintain an open flexible schedule to meet the needs of the organization. Benefits: • 401(k) matching • Dental insurance • Employee assistance program • Flexible schedule • Health insurance • Health savings account • Paid time off • Retirement plan • Tuition reimbursement Powered by JazzHR ZpRfRaUESi

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