Call Center Customer Service Representative

As we continue to scale, we are looking for a self-motivated and high-energy team member to join us as a Call Center Customer Service Representative.
Your Impact...
• The Customer Service Representative will support and drive high levels of customer satisfaction for several large/key insurance accounts and other lines of business by providing excellent, prompt, courteous and focused call center support to policy holders.
• Answer in-bound calls for designated area of responsibility.
• Support and provide superior service via phone, e-mail, faxes and other correspondence to policy holders.
• Assist existing and potential customers with policy interpretation, claims and premium/billing related issues
• Review insurance policy terms in order to determine whether a particular Policy Holder is covered by insurance
• Compare/Review Policy information with Customer, respond to inquiry and/ or stated understanding from Customer to ensure that appropriate information is provided.
Successful Candidates Will Have:
• High school or equivalent diploma required. Associate Degree or higher preferred.
• 2 years experience - Customer service experience in a high volume call center environment.
• Life/Major Medical/Medicare Supplement insurance experience highly desired.
• Must be detail oriented and able to follow complex procedures accurately. Proficient in Microsoft Word/Excel.
At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay for this position is $35,100.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.
Job Type: Full-time
Pay: From $35,100.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home
Experience level:
• 2 years
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• No weekends
Work setting:
• Remote
Work Location: Remote

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