Inbound Customer Service Representative - Work from Home - TEXAS

Inbound Billing - Customer Service Representative Remote Work From Home

Description...

You must be a resident of TEXAS to be considered. Compensation: $14 per hour. No Weekends, only Monday-Friday.

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. You MUST have your own equipment. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge of professional customer service and have excellent written and verbal communication skills. In this role, the Customer Service Representative should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.

The primary role of the Customer Service Representative is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources. Our primary calls consist of:
• Customer calls consist of a variety of questions regarding their account, the certification process, renewal process and applicaiton questions. Agents will assist with customer portal and update all account information. Agents will use the systems available to access and are expected to review the account, answer the customers' questions.

Requirements
• MUST have your own computer and equipment
• Must be at least 18 years of age
• Must have a HS Diploma/GED
• Must be able to pass a background check
• A quiet workspace, ergonomic chair, and desk
• Must be able to type a minimum of 25 WPM
• Self-motivated/Self-disciplined
• Strong Work Ethic
• Professional Demeanor
• Computer Skills
• Detail Oriented
• Strong communication skills both verbal and written

Technology Requirements:

Below are the necessary computer requirements. Please do NOT apply unless all requirements have been met.
• You MUST have your own computer that meet minimum specs in this list below.
• Windows 10 or above
• Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
• 8GB RAM or better
• Direct Ethernet connection
• Consistent 50/10 Mbps Internet connection
• Two monitors - a television screen will work as a 2nd monitor
• Ergonomic keyboard and mouse
• Webcam
• Headset - Must have noise cancellation and a mute button

Benefits
• Full time work hours
• Paid training
• Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
• PTO Accruals (after waiting period met)

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:
• Paid time off
• Work from home

Experience level:
• 2 years

Shift:
• 8 hour shift
• Day shift

Weekly day range:
• Monday to Friday

Work setting:
• Remote

Application Question(s):
• Do you have reliable internet connection with a minimum of 50 Mbps download/15Mbps upload speed?
• Do you have or are you able to get all of the required equipment for this postion? Do NOT apply if you don't have the equipment.
• Do you live in TEXAS? You must provide valid Texas drivers license or other proof of residency upon hire.
• Are you available for Full Time day shift? Our hours of operation for Texas residents are are 9:30 - 6:00 CST.

Work Location: Remote

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