Lead Organizational Change Manager (Remote)

100% remote job

Lead Organizational Change Manager | Concentrix | United States...

Job Title:

Lead Organizational Change Manager

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix Catalyst is actively looking for a Lead Organizational Change Manager, who will be responsible for leading end-to-end Organizational Change Management (OCM) for a technology

platform implementation within a large, complex organization. We are looking for a strong

change leader who can drive the entire OCM lifecycle from preparing for the change, managing the change, all the way to sustaining outcomes post go-live.

The successful Senior Organizational Change Manager will:
• Create and execute an OCM strategy and plans to prepare, equip, and support people to successfully adopt change in order to drive business outcomes and employee experience.
• Lead and facilitate project discovery to identify who impacted stakeholders are and how the change will impact them, as well as identify any areas of potential resistance.
• Create actionable deliverables for core components of the OCM strategy, including communications plan, sponsor plan, people manager plan, and training plan.
• Conduct training needs analysis to ensure all impacted stakeholder groups are prepared for go-live and beyond.
• Be responsible for leading key OCM activities to support change planning, managing and sustainment of outcomes. Example activities include, but are not limited to:
• Creation of employee feedback surveys, including analysis of results o Development of PowerPoint presentations for executives and sponsors
• Development of ‘getting started on day 1’ quick guides
• Change Champion Network formation
• Communications / content writing
• Establish tracking calendar for initiatives progress, including core plans
• Transition planning
• Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels.
• Build knowledge, relationships, and credibility quickly within the project team and business.
• Serve in an advisory capacity for junior OCM project team members.
• Coach and guide executive sponsor throughout each stage of the project.
• Partner with Program and Engagement Managers to ensure OCM activities are aligned to project roadmap.
• Collaborate and perform efficiently as a team member, as well as independently with minimal oversight in a fast-paced environment.

Must have:
• Proven track record of successful organizational change management initiatives in business through strategic consulting and leading.
• 5+ years in a similar lead OCM role.
• Knowledgeable in change management, agile and program management best practices.
• Advanced knowledge of Microsoft Office, including Excel and PowerPoint creation.
• High motivation! Be a self-starter who takes initiative to solve problems and meet outcomes.
• Hands-on consultant with a positive attitude, able to lead by example and partnering to deliver value.
• Change management certification. (Prosci highly desirable)
• Extensive experience in leading change management technology platform implementations. (ServiceNow highly desirable

@ConcentrixCatalyst

Location:

USA, KS, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:
• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1479433

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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