Customer Service, CMN

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!

MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023...

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of

2021 - HME Provider of the Year!

We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• 401k (with a matching program) / Roth IRA
• Company Discounts
• PayActive/On-Demand Pay
• Paid vacation, Sick Days, You Days and Holidays

General: As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities.

Reports To: Director, Revenue Qualifications
• *Starting $16.50

Responsibilities and Duties:
• Review initial prescription for qualifying elements resulting in timely release of claims.
• Complete daily follow up processes on all CMNs assigned within the WIP states/RC worklist.
• Review possible renewal CMNs within the CMN review worklist.
• Manages the CMN renewal process and obtains all necessary documentation.
• Responsible for handling all outstanding held revenue related to CMNs for branches assigned.
• Manages phone calls related to CMNs.
• Other duties as assigned.

Qualifications:

Education: Graduate of an accredited high school or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements: • Ability to multi-task in a fast-paced environment • Detail and team oriented • Effective communication (verbal and written) and organizational skills • Proven computer proficiency, the use of multiple applications simultaneously • Knowledge of the HME/DME industry is preferred

Apply Job!