Customer Service Representative - Tier 1

Title: Customer Service Associate – Tier 1
About Corsair...
Corsair is the market leader for gaming and PC enthusiasts and is known for its high quality, performance, and innovative design.
About the role
The Corsair Customer Support team is adding a Customer Service Associate to this dynamic group. This individual will represent Corsair and other brands as first-touch ambassadors, using available tools to help customers quickly find answers to their questions and issues. We are looking for a charismatic candidate with exceptional communication skills, who is detail-oriented, and who finds satisfaction in making customers happy.
The Responsibilities
• Be engaging with all customers with a positive and confident attitude.
• Provide agent-assisted service using phone, chat, and/or email methods.
• Use available tools to look up, investigate, and research customer issues.
• Accurately document all interactions using appropriate support systems and tools.
• Use good judgment to take actions that meet and exceed customer expectations while adhering to Corsair procedures and policies. Be alert to pain points that impact customer satisfaction or agent effectiveness, including internal tools, systems, or process limitations, and be willing to share these with leadership members.
Ideal Candidate Qualities
• Exceptional written and verbal communication skills.
• Fluency in the English language and bilingual language ability are a plus.
• Detail-oriented and willing to adhere to guidelines and processes.
• Self-starter with excellent time and workload management skills.
• Friendly, slightly quirky, and fun attitude.
• Previous customer service experience (1+ years) preferred.
• Previous experience with online and retail commerce ordering and consumer product warranty processing is preferred. Previous experience with support processes, systems, and tools is preferred.
Characteristics of Success
• Self-motivated individual who takes ownership
• Positive attitude
• Non-political
• Results-oriented
• Practical
• Hands-on and team-oriented
• Flexible, ability to adjust plan and react as needed
• Desire to win in a highly competitive environment
CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.
The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.
BENEFITS:
• Comprehensive medical, dental, and vision benefits
• Bonus
• 401K Plan
• Tuition Assistance
• Employee Discount Purchase Program
• Paid Parental Leave
• Employee Stock Purchase Program
• Generous paid time off and holidays
• Pet Insurance

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