Remote Customer Service Representative

About Us
At CloudLine Solutions, we're dedicated to revolutionizing the remote work landscape by providing exceptional opportunities for talented individuals to thrive in the digital age. As a leading provider of virtual customer service solutions, we empower our agents to deliver outstanding customer experiences while enjoying the flexibility of remote work. With a commitment to excellence and... innovation, we cultivate a collaborative and supportive environment where every team member can reach their full potential. Our mission is to foster a culture of growth and development, offering ongoing training and advancement opportunities to help our agents succeed and excel in their careers. Join us at CloudLine Solutions and become part of a dynamic team that values integrity, professionalism, and continuous improvement. Experience the freedom to work from anywhere while making a meaningful impact and achieving your professional goals.
Our work environment includes:
• Work-from-home days
• Flexible working hours
• On-the-job training
• Company perks

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has a passion for delivering outstanding customer experiences.

Responsibilities
• Providing excellent customer service and support
• Managing incoming calls or chats.
• Responding to customer inquiries.
• Following up with clients as needed.
• Additionally, you will maintain customer records and data in a professional manner and maintain product knowledge to ensure high-quality customer service.
• Occasional administrative/technical support.

Requirements
• Be 18+ years or older
• Must be a US Citizen or legal resident
• High School Diploma/GED or higher education
• Preferred minimum 1 year of customer service experience but not required
• Pass a background check
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Ability to work independently and remotely with a hard-wire connection from desktop/laptop to modem via ethernet cable (for secure connection when working)

Job Types: Full-time, Part-time, Contract

Pay: $11.00 - $22.00 per hour

Expected hours: 15 – 45 per week

Benefits:
• On-the-job training
• Professional development assistance
• Work from home

Experience level:
• 1 year
• No experience needed

Shift:
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:
• Monday to Friday
• Weekends as needed

Work setting:
• Remote

Work Location: Remote

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