Customer Service Representative

Customer Service Representative- Monday, Tuesday, Wednesday, 11:00 a.m. to 7:30 p.m. and Saturday and Sunday 9:00 a.m. to 5:30 p.m. Job Category:Administrative Requisition Number:CUSTO026135 Full-Time Rate:$14 USDper hour Locations: Remote USA United States Job Details Description Position Description: This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSRs responsibility is to make a concerted effort to listen to the customers needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well. Essential... Duties and Responsibilities: Productivity: Be able to handle an average110customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls. • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) • Answer incoming customer service orders as soon as possible • Display active listening and superior customer service skills for both external & internal customers. • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via our fax process • Display the ability to operate the phone system effectively • Adhere to work schedule Other duties as assigned Qualifications Required: • Ability to work independently and as a team • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel • Computer knowledge • Strong customer service skills • Solid communication skills (including verbal, written and listening skills) • Solid problem solving and decision making abilities • Good organizational skills • Execute and prioritize multiple tasks • Professional • Ability to type 35 40 words per minute • Flexible and adaptable to change • Medical terminology / experience preferred but not required • A minimum of a High school Diploma or equivalent required • Must have high speed internet for Remote work Benefits: TridentCare offers a competitive wage and robust benefit package tofull time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include: • Two weeks of vacation time • Health Insurance after 30 days! • Sick time • 8 paid holidays • Same day pay available • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs • Dental insurance • Vision insurance • Disability insurance • Company paid life insurance • 401(k) Qualifications Skills Preferred Computer Skills Intermediate Customer Service Some Knowledge Education Preferred High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c

Apply Job!