Part time REMOTE Customer Service Representative

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls...

Up to 30 hours per week. We provide all tools needed to Work From Home for this role! Starting pay $20 per hour!
• MUST HAVE RELIABLE INTERNET CONNECTION

What you’ll do:
• Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
• Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
• Track, route, and escalate unresolved issues to Management
• Remain current on constant process updates and technology used within the company
• Perform duties with awareness and in accordance with the organization's policies and applicable laws
• Performs other duties as directed by management

Your Qualifications: • High School Diploma • MUST HAVE RELIABLE INTERNET • Experience in a call center environment a plus. • Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems • Ability to empathize with customer is critical • Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment • Possess organizational and time management skills • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills • Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion • Ability to navigate through multiple systems • *This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.

Salary Range

$20 per hour

Special Considerations
Part time, flexible hour to be determined on a case by case bases

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