Senior Business Analyst - CAHPS - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) The Sr. Business Analyst will be responsible for supporting a variety of strategic activities utilizing Member Experience data and... performance metrics throughout the enterprise. The Sr. Business Analyst will be accountable for collecting, consolidating, and analyzing data that is defined and owned by various department subject-matter-experts (SMEs) and/or stakeholders, and will create business presentations and visuals with the data. This individual will extract data from various sources to generate and maintain reports, dashboards, and analytical solutions to support and optimize future business decisions. The position provides support through representation of senior leadership interests and in some cases is an active team member on Quality strategy initiatives. This role will manage projects of medium to high complexity. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: • Collaborates with stakeholders to identify specific business requirements • Supports the development of Quality programs and initiatives through analyzing, monitoring, and reporting, including data visualization. Serves as a data and program expert for the department • Performs data analysis, gathering and integrating large volumes of data to perform analysis, interpret results, and develop actionable insights and recommendations. Collaborates with various partners to provide a holistic view of the analysis • Develops process flows and standard operating procedures • Creates and utilizes tracking and organizational schematics to ensure projects are on track to meet deadlines • Researches, retrieves, designs, and delivers organized analytics and reporting • Designs, prepares, modifies, and develops selected recurring and ad-hoc reports within given projects • Develops and documents complex business analysis and reporting requirements • Schedules and tracks internal and external meetings, documenting meeting minutes and tracking follow-up/action items • Coordinates a variety of projects/requests simultaneously and ensures timely completion in accordance with business initiatives • Assists with User Acceptance Testing (UAT) for new reports including dashboards You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Bachelor’s degree or equivalent work experience • 4+ years of decision support, data analysis, business analysis, or healthcare operations experience • 1+ years of project or program management support • Experience working with CAHPS • Advanced level proficiency in Excel • Proficient in Microsoft Office Program (PowerPoint, Word, Visio, Outlook, SharePoint, and Access) Preferred Qualifications: • Health plan, healthcare or clinic operations experience • Experience working in Medicare CAHPS or Stars Improvement • Experience working remotely • Proven detail-oriented and ability to identify potential risk or problems and find resolution • Demonstrated ability to manage group relationships with diverse geographic locations, skills, and level of understanding of company processes and policy • Proven possession of solid analytical/statistical skills used in evaluating and analyzing data • Proven excellent written and oral skills • Proven excellent presentation skills utilizing data to tell the story • Proven problem solving capabilities resulting in significant business impact and customer satisfaction • Proven effectively operate through complex organizational situations with ability to anticipate obstacles and plan appropriate approach Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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