REMOTE 1099 Customer Service $14.00/hr - Mon - Fri DAY SHIFT ...

Voted “Best Place to Work in FL” by the Sun Sentinel 3 years in a row! We’re searching for customer service agents to join us here at our dynamic call center for a tire support program. This is a remote 1099 Independent contractor position starting on April 15, 2024... In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. • You will be required to have your own equipment.* Job Responsibilities: • Strong desire to be helpful and take ownership and resolve customer situations • Scheduling appointments for customers • Identify root cause of inquiries by asking probing questions to determine the best solution • Provided customer relationship management tool to research inquiries and document customer interactions • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems • Maintain required product knowledge to deliver best in class service • Exhibit a positive attitude and bring enthusiasm to work each and every day • Proven record of great attendance and demonstrating skills as a team player Qualifications: • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Must be able to communicate effectively with customers, management, and co-worker Compensation: • Pay: Production $14.00/HR - Training: $12.00/HR • Work Schedule: Monday - Friday 9 AM - 6:00 PM • Training will be 10 days: Monday – Friday 9 AM – 5 PM Technical Requirements / MUST have your own equipment: • Two screens, can be 2 monitors or 1 monitor and 1 laptop • Use of Windows 10 or 11 Home or Pro OS desktop or laptop (No Macs or Chromebooks) • Hardwired internet connection directly to router- just WiFi is not accepted • High Speed Internet: Min. 45 Mbps Download/10 Mbps Upload • A working computer camera • Use of a USB or Wired headset with volume control & mute function TECHNOLOGY REQUIREMENTS: Operating System / PC • Windows 10 or 11 Home or Professional operating system (no Macs or Chromebooks) • Two (2) available USB 2.0 or greater ports USB or Wired Headset • Microphone, volume control, and mute functions Camera • Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. • Available on Amazon or any other major retailer. Standard Connection / Speed • Must have Hard-wired connection (no wireless) • Minimum 45 Mpbs download / Minimum 10 Mpbs upload • Internet connection must not be shared with more than 3 devices in the same location CPU Speed • Dual Core 1.2 GHz or better • Intel Core i3 or AMD Ryzen 3 or better Hard Drive • 40 GB or more of available space • 100 GB or more of total space Memory • 8 GB or RAM or better is preferable Monitor* • 1280 x 1024 (SXGA) screen resolution • 1920 x 1080 (Full HD or 1080p) • Dual monitors are required for this program* Browser • Latest version of Google Chrome for Windows Maximum Latency Threshold • 120 milliseconds (ms) Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Job Type: Contract Pay: $14.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Referral program • Vision insurance • Work from home Experience level: • 1 year Shift: • 8 hour shift Weekly day range: • Weekends as needed Work setting: • Call center • Remote Work Location: Remote

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