Customer Service Representative

At Valor Global, it’s our people who define us and make us who we are. Through our people, we deliver extraordinary customer experience for companies across the globe. We are relentlessly committed to the success and growth of our people. We carry out this commitment through a set of programs focused on helping you achieve your dreams. Our philosophy is that everyone deserves a path to their... highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. As a result, much of our team chooses to stay and grow their career as part of the Valor family. About The Role: The Customer Service Representative will work in the following programs: survey work, inquiries, database entry, and market research. The Customer Service Representative supports the Company’s processes through professional communications, both to and from customers, on behalf of the company's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email. This position is FULL-TIME (no part-time available) and will work Mon-Fri for 8 hour shifts. Responsibilities: • Perform/handle inbound and outbound customer communications via phone and email • Interact with customers via various methods of communication • Follow detailed instructions as outlined in Company documents • Update Program Database accurately • Appropriately handle challenging and unique customer situations in accordance with company's standards • Identify and escalate data or program specific issues to appropriate level of management • Meet or exceed Company's key performance standards and quality objectives • Work as an integral part of the operations team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals • May be responsible for multiple programs and working cross-functionally through program Requirements: • Attention to detail and accuracy • Multi-tasking skills including the ability to toggle between multiple computer windows • Strong written, verbal and interpersonal communication skills • Meet certification requirements • Ability to maintain confidentiality • Familiarity with or an ability to understand and utilize a database and Microsoft Office programs • Working knowledge of computers and user-level troubleshooting capabilities • Must be able to pass a background check • High speed internet test will be required during the onboarding process to ensure you are set up for success TECH REQUIREMENTS: • Must have a DSL or Cable internet connection already at your home with ethernet cable connection. Minimum internet speed 20 MBPS. No cell phone hotspots or Wi-Fi. • No chrome books, MAC books, or tablets of any kind. • Windows 10 Operating System • 8 GB Ram • 100 GB Hard drive • USB port on your computer for Headset • USB headset THIS POSITION IS REMOTE BUT YOU MUST BE LOCATED IN Arizona, Texas, Idaho, Miss, NC, Alabama or Tenn. Hiring is contingent upon the successful completion of our background process. Valor Global will consider employment-qualified applicants with criminal histories in a manner consistent with local and federal requirements. Valor strictly adheres to ethical standards for selling by telephone. Equal Opportunity Employer M/F/D/V. Drug-free workplace EDUCATION AND EXPERIENCE • High school diploma or equivalent • Proficient in computer applications • Minimum 1 year customer service experience • Data entry and typing skills • Knowledge of customer service principles and practices KEY COMPETENCIES • Excellent verbal and written communication skills • Listening skills • Problem analysis and problem-solving • Customer service orientation • Organizational skills • Attention to detail • Judgment • Adaptability • Team work SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities Job Type: Full-time Pay: $15.00 - $16.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Experience level: • 1 year Shift: • 8 hour shift • Day shift

Weekly day range:
• Monday to Friday

Work setting:
• Call center
• Office
• Remote

Work Location: Remote

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