Technical Customer Care Specialist I

At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world.
Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer... Care Specialist I position.
Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!
This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.
Key Responsibilities
• The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of MotoSnap Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Ability to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications :
Minimum
• High School Diploma/GED
• Generally, less than 2 years of experience
• Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
Preferred
• Technical background preferredÂ
• Associates Degree or Technical Certification required or equivalent work experience
• Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
• Excellent oral and written communication skills
• Experience working in a team environment and assisting others as applicable
• Ability to type 40+ WPM
• Follow-up/follow-through skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

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