Inside Sales Advisor

What to Expect
Tesla Advisor will provide engaging and informational interactions to existing and prospective customers on the benefits and advantages of Tesla energy products. Working primarily with clients in the United States, the Advisor will leverage multiple forms of communication to welcome inquiries and facilitate project progression
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The Advisor will adaptively target specific talking points for energy products dependent on the audience. We expect members of this team to become experts in our products and processes while also developing the acumen needed to excel in communicating about non-residential energy products. As a team, we all work together to help Tesla products affect & enrich more lives around the world every day.
As a Tesla Advisor you will identify and pursue inbound inquiries and provide resolutions to customer questions. You will drive a high volume of pipeline activity in order to meet or exceed monthly order and fulfillment targets as well as service level objectives. The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers. Via education and inspiration, the Tesla Advisor will epitomize the low-touch, on-demand customer support order experience Tesla has created and represent our top-tier brand with the highest integrity always. It is our mission to accelerate the World’s transition to sustainable energy
What You’ll Do
• Communicate with prospective customers via live chat, phone, email, and SMS to nurture and prepare them for a solar purchase
• Respond to inbound customer support inquiries from current customers to resolve their solar product needs
• Use a consultative approach to influence customer purchase while also aiding buy-in to the mission, business model, and Tesla brand
• Provide feedback and recommendations based on direct experiences with potential customers
• Escalate matters that require management attention in a timely manner
• Work on the continuous improvement of processes and procedures related to Tesla’s product family
• Deliver the highest level of customer service throughout the full delivery cycle and installation process, as well as continued support throughout ownership
• Determine if technical solution can be resolved for more immediate attention and provide remote education
• Assist with any campaigns that are requested by Tesla headquarters that include customer communication
• Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
• At least 1 year of customer service and/or sales experience with proven track record to meet or exceed goals or bachelor’s degree preferred
Strong relationship management skills and the ability to explain complex technical concepts
• Positive and energetic, excellent listening, reading, and communication skills
• Ability to work in a team-based environment and achieve a common goal
• Ability to work evening hours, weekends, and holidays in an office environment
• Proficient with standard corporate productivity tools (email, MS Office, internet navigation, CRM applications)
• Valid US Driver’s License and/or State ID and ability to obtain DMV Salesperson’s License required
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
Weekly day range:
• Monday to Friday
• Weekends as needed
Work setting:
• Call center
• In-person
Work Location: In person

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