live chat agent

Cryder Marketing is seeking a highly motivated and dynamic Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service through live chat interactions with our clients. Your main objective will be to assist customers with their inquiries, resolve any issues or complaints, and ensure that each interaction leaves a positive impression. This is a fast-paced and exciting role that requires excellent communication skills, multitasking abilities, and a passion for delivering outstanding customer support.
Responsibilities
• Engage with customers through live chat to assist with inquiries, answer questions, and provide product information
• Resolve customer issues and complaints in a professional and efficient manner
• Accurately document customer interactions and maintain records
• Collaborate with other teams to address customer needs and escalate complex cases
• Stay up to date with product knowledge and industry trends
•... Provide customers with personalized and tailored solutions
• Meet or exceed performance metrics and targets set by the company
• Identify opportunities for improvement and propose solutions
Requirements
• Previous experience as a live chat agent or in a similar customer service role
• Excellent written and verbal communication skills
• Ability to multitask and handle multiple chat conversations simultaneously
• Strong problem-solving skills and the ability to think on your feet
• Attention to detail and accuracy
• Ability to remain calm and composed in challenging situations
• Proficient in using chat software and computer systems
• Ability to work independently and as part of a team
• Flexibility to work in a 24/7 customer support environment
• High school diploma or equivalent
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home

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