Remote Call Center Representative
Posted 2025-04-05Burns Iwuji in Dallas, TX is looking for one remote call center representative to join our team. We are located on 4100 Spring Valley Rd #901. Our ideal candidate is self-driven, motivated, and engaged.
We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer... questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.
Duties and Responsibilities
 Respond to incoming calls and messages in a timely manner throughout shift
 Identify customer questions, complaints, concerns, and overall needs
 Provide sufficient answers and solutions to all customer queries
 Handle customer complaints respectfully and professionally
 Redirect customers to appropriate departments and teams when appropriate
 Generate leads for sales team by screening callers and identifying potential sales opportunities
 Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
 Follow all communication procedures, policies, and guidelines during every customer interaction
Requirements and Qualifications
 High school diploma or equivalent (GED)
 Customer service experience preferred
 Familiarity with CRM systems a plus
 Excellent communication and time management skills
 Ability to multitask
 Outgoing and friendly personality
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