Senior Customer Success Specialist

Job Title: Senior Customer Success Specialist Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Senior Customer Success Specialist to join our team. Today. At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too. You Have: • 4+ years of experience working in a customer service • Prior success in achievement of personal and team sales quota/goals • Experience in high-volume calling • Experience learning new technology and data • Process orientation and ability to follow call scripts • Problem... solving skills • Excellent knowledge of MS Office programs • Experience working with Salesforce.com or similar CRM • Experience or willingness to work from home You Will: • Manage high volume of customer contacts and communications through phone and email each day • Use contact search and productivity tools to verify contact information is accurate • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion • Develop a level of product knowledge to speak intelligently to customers and address specific objections • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage • Work with teams and management to promote a positive customer experience Our Benefits and Perks • Various medical, dental, vision plan and life insurance programs • Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts • Paid time off, disability programs and paid parental leave. • Rewards and recognition programs • Wellness Incentive Program • Learning and Development Programs • Base Salary of $32,000 ($15.38 hourly) or more based on qualifications and experience • Annual Bonus Potential (target up to $8,000) Virtual First and Remote Work Concentrix's B2B Sales Services is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important. Location: USA, TN, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here

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