Call Center Customer Service Representative ( REMOTE )

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal call center customer service representative will be customer-focused... detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. Responsibilities: • Receiving or making a high volume of calls from or to customers. • Striving to achieve first call resolution and maintain the quality of service provided by the call center. • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. • Responding efficiently to customers and creating a positive experience. • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. • Understanding and using the required software, reports, tools, and metrics. • Transferring and escalating the calls to the appropriate department if needed, such as sales. • Participating in training and striving to increase and improve existing skills. • Adhering to all company policies and procedures. Requirements: • More education or experience may be preferred. • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. • Proficiency with computers, especially with regards to CRM software. • Ability to resolve conflict and diffuse tension. • Strong time management skills. • Being able to speak more than one language fluently would be highly advantageous. • High school diploma or equivalent

Apply Job!