Remote Customer Service Associate

Job Description Job Description... OZ Digital LLC is seeking a Remote Customer Service Associate to join our team. As a Remote Customer Service Associate, you will be responsible for providing outstanding customer support and ensuring customer satisfaction. This is a remote position, allowing you to work from the comfort of your own home. If you have excellent communication skills and a passion for helping others, we want to hear from you! Responsibilities: • Handle customer inquiries and provide solutions via phone, email, and chat. • Assist customers in navigating through our products and services. • Resolve customer issues and complaints in a timely and professional manner. • Escalate complex issues to appropriate teams as needed. • Maintain accurate and detailed customer records. • Collaborate with cross-functional teams to address customer needs and improve processes. • Stay updated on product knowledge and company policies. • Meet or exceed performance metrics and goals. Requirements: • Previous customer service experience is preferred. • Excellent verbal and written communication skills. • Strong problem-solving and analytical skills. • Ability to multitask and prioritize tasks effectively. • Empathetic and patient with a commitment to providing exceptional customer service. • Proficient in using customer support software and tools. • Ability to work independently and remotely with minimal supervision. • Flexible work schedule to accommodate customer needs. About Us: OZ Digital LLC is a leading global technology consulting and solutions provider. We are committed to delivering innovative and business-focused solutions to help our clients achieve their goals. At OZ Digital LLC, we value teamwork, continuous learning, and a customer-centric approach. Join our team of dedicated professionals and contribute to our mission of transforming businesses through technology. Requirements • Previous customer service experience is preferred. • Excellent communication and problem-solving skills. • Ability to work independently and remotely with minimal supervision. • Flexible work schedule to accommodate customer needs. Qualifications: • High school diploma or equivalent. • Proficiency in using customer support software and tools. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Work From Home

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