Technical Service Specialist, CRM - Night Shift (Remote)

Employer Industry: Medical Technology
Why Consider This Job Opportunity...
• Competitive salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Remote work option with reliable, high-speed internet access required
• Inclusive and diverse work culture that values individual contributions
• Chance to drive innovation in medical technology and solutions
What To Expect (Job Responsibilities)
• Review Cardiac Implantable Electronic Device data and provide quality analysis
• Provide accurate technical information and support to callers
• Document and report customer contacts and complaints for tracking and trending
• Train others on non-technical aspects of the job and technical training
• Answer incoming calls and assist callers with device interrogation
What Is Required (Qualifications)
• Bachelor's degree required
• Minimum of 2 years of experience, or advanced degree in lieu of experience
• Experience with reading and interpreting device diagnostics
• Field sales or clinical specialist experience with cardiac devices
• Call center or customer service experience
How To Stand Out (Preferred Qualifications)
• Remote Monitoring experience with Carelink and/or Carelink Express website
• Knowledge of FDA/GMP/MDR device regulations
• Advanced verbal and written communication skills
• Analytical/critical thinking skills/experience
• Time management skills
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