Customer Service Representative (Remote in Kentucky)

Description:
• Engage directly with pharmacy customers who contact Chewy for a variety of topics. This will primarily be via inbound calls and other communication platforms.
• Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues.
• Go above and beyond to “wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customers and provide solutions while adhering to high safety and regulatory standards.

Requirements: • 1-2 years working in a customer-focused environment • Excellent communication skills • Ability to multi-task and think critically • Flexibility to shift schedule and work overtime as needed • Must be able to pass background check for KY Rx Tech license • Show up committed to be your best!

Benefits:
• Competitive pay and benefits
• You will focus on excellence and take pride and great care in... everything you do
• We have a culture of belonging where you will feel valued for your skills and contributions, and be recognized for your commitment and hard work. You will be part of a team that is committed to providing outstanding care and wellness services, and your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and service
• We’ll empower you to build, grow, and unleash your full potential

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