Inside Sales Coordinator

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking an Inside Sales Coordinator to work at a premier waste management services company in a remote work environment. With us, it’s all about finding the job that’s just right. Why you should apply to be a Residential Program Customer Service Specialist... • Opportunity to work with a premier waste management services company. • Positive and inclusive company culture. • Career growth and development opportunities. Responsibilities: What’s a typical day as an Inside Sales Coordinator? You’ll be: • Receiving incoming calls from residential customers inquiring about waste management services. • Assisting customers in placing orders for waste collection, including scheduling pickups, arranging special services, and updating account information. • Providing accurate and up-to-date information regarding service offerings, pricing, and promotions. • Addressing customer concerns, complaints, and inquiries promptly and professionally, aiming for first-call resolution whenever possible. • Utilizing company systems and databases to enter and maintain customer information accurately. • Collaborating with other departments, such as dispatch and billing, to ensure seamless service delivery. • Proactively identifying opportunities to upsell or cross-sell additional services to customers. • Maintaining a high level of product and service knowledge to effectively address customer needs and inquiries. • Following company policies and procedures regarding order processing, data privacy, and customer interactions. • Meeting or exceeding established performance metrics, including call handling time, customer satisfaction scores, and sales targets. • Participating in ongoing training and professional development activities to enhance job skills and knowledge. • Adhering to safety protocols and guidelines to ensure a safe working environment for oneself and others. Note: This is a temporary, 90-day position. Qualifications: This job might be an outstanding fit if you: • Have a high school diploma or equivalent; additional education or relevant certifications are a plus. • Have previous experience in customer service, call center, or sales roles preferred. • Have strong verbal communication skills with a clear and professional phone manner. • Have excellent listening and problem-solving abilities. • Are able to multitask and prioritize tasks effectively in a fast-paced environment. • Are proficient in using computer systems and software, including Microsoft Office suite and customer relationship management (CRM) tools. • Are detail-oriented with a high level of accuracy in data entry and order processing. • Are able to work independently with minimal supervision as well as collaboratively within a team. • Have flexibility to work rotating shifts, weekends, and holidays as required. • Have a commitment to providing exceptional customer service and representing the company in a positive manner

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