Remote Senior Customer Service Representative

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at... work and at home. We boldly go.

Job Summary:

Our growing HVAC business is looking for a skilled problem solver to join our team as a Light Commercial Product Return Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices and Customers.

Thrive at work and at home:
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

Responsibilities: • Develop and maintain positive working relationships with Commercial Sales Office, Warehouse and Transporter personnel nationwide • Work cross-functionally with sales offices, product management, warehouses and transporters to meet customer requirements • Process customer claims and manage them throughout their lifecycle • Research and investigate root causes for submitted claims to determine appropriate resolutions • Answer incoming calls and emails from sales offices, warehouses, customers and transporters regarding claim status, pickup scheduling, RMA creation and other general inquiries • Proactively keep current on product knowledge and process standard work • Utilize problem solving and critical thinking skills to resolve issues and improve processes

Qualifications: • Bachelor’s Degree preferred • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) • 3-5 years of customer service or inside/outside sales experience (industrial environment preferred) • Familiarity with ERP systems preferred

Key Competencies:
• Must have excellent verbal, written, and interpersonal communication skills
• Must exhibit exceptional critical thinking skills in order to resolve challenging issues
• Must show the ability to handle difficult situations while remaining professional and courteous
• Must demonstrate the ability to build strategic relationships across functions of an organization
• Must show an ability to identify process improvement opportunities and the initiative to implement change
• Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a learning culture

Base Salary $45,000-75,000

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges)

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status

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