Customer Service Agent - Starting at $17.00/hour - Remote

Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
• Starting salary up to $17.00/hour
• Opportunity for career growth within the organization
• Fully remote work position
• Comprehensive benefits package including medical, dental, and vision insurance
• Structured work environment with provided equipment
• 40-hour work week with potential for overtime
What To Expect (Job Responsibilities)
• Respond to incoming calls and emails from members, pharmacies, and doctor's offices regarding medication and benefits inquiries
• Investigate and resolve member inquiries promptly or escalate as needed
• Adhere to HIPAA guidelines and departmental procedures
• Perform other duties as assigned
What Is Required (Qualifications)
• High School Diploma or GED
• 1 year of customer service experience
• Eligibility to work in the United States without sponsorship
• Strong PC skills and ability to navigate multiple software systems
• Excellent communication skills and attention to detail
How To Stand Out (Preferred Qualifications)
• Previous call center experience, especially in the Healthcare industry
• Experience working remotely
• Fluency in Spanish
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