Remote Customer Service Representative

Seahawk Services in Cambridge, MA is looking for one remote customer service representative to join our team. We are located on 2553 Hillside Drive2553 Hillside Drive. Our ideal candidate is self-driven, motivated, and engaged. you will play a crucial role in providing exceptional customer support to our clients, ensuring positive experiences and satisfaction. This position offers the flexibility... to work remotely, contributing to our mission of delivering outstanding service from any location.
Benefits
• We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or social media, providing accurate information, troubleshooting assistance, and resolution to their concerns. * Order Processing: Assist customers with placing orders, processing payments, and tracking shipments, ensuring accuracy and timeliness throughout the order fulfillment process. * Issue Resolution: Identify and resolve customer issues and complaints effectively and efficiently, escalating complex issues to appropriate departments or supervisors as needed. * Product Knowledge: Develop a comprehensive understanding of Seahawk Services' products, services, and policies to provide informed assistance and recommendations to customers. * Customer Feedback: Collect and document customer feedback, suggestions, and complaints, providing insights to management for continuous improvement of products and services. * Technical Support: Provide basic technical support and troubleshooting guidance to customers experiencing difficulties with Seahawk Services' digital platforms, websites, or applications. * Documentation: Maintain accurate and detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality. * Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, and operations, to address customer inquiries, resolve issues, and optimize the overall customer experience.
Qualifications
• Education: High school diploma or equivalent required; associate or bachelor's degree preferred. * Experience: Previous experience in customer service, call center, or related roles preferred. * Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with diverse customers in a professional and courteous manner. * Empathy: Demonstrated empathy and patience in handling customer inquiries and complaints, with a commitment to providing exceptional customer service. * Problem-Solving: Strong problem-solving and decision-making skills, with the ability to quickly assess situations, identify solutions, and take appropriate action. * Technology Proficiency: Comfortable using computers, CRM systems, and other digital tools; familiarity with help desk software or customer service platforms is a plus. * Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate customer needs and business demands.
We are looking forward to hearing from you.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $25.00/hour.
Learn more about us at https://seahawkservices.com/.
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