Customer Service Representative (Remote)

Description: • Assist customers who have questions on FMG products (websites and marketing) • Provide accurate and timely customer service by phone and email • Handle complex escalated inquiries from customers • Record and maintain detailed notes about interactions with customers • Report bugs and other issues on platforms to developers • Collaborate and coordinate with internal departments to ensure client satisfaction • Provide feedback to management on customer experience and customer likes/dislikes about FMG’s products • Exercise patience, empathy, and understanding on every call and every email • Efficiently solve a ticket backlog with quality information and service • Participate in ongoing training to stay current with our products, services, and industry developments • All other duties as assigned Requirements: • Excellent communication skills, both verbal and written • Ability to learn quickly and adapt to changing environments • Ability to work proactively individually and... in a team environment • Proficiency and fluency in speaking, understanding, reading, and writing English • Must be able to type 50+ words per minute Benefits: • Generous paid Holiday schedule • Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave • Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP) • Matching 401(k) with immediate full vesting • Employee Events Committee that plans fun in-person and virtual events • On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit • Internet & Gym Reimbursement • Work computer equipment is provided to help you succeed

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