Customer Service Representative (Remote in Florida)

Overview:** We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a customer-centric company, we are looking for individuals who can engage with our customers on the phone, think critically in the moment, and have a passion for genuinely helping others. This role is perfect for those who can work from home and reside... within Florida. **Responsibilities:** • Engage directly with customers who contact us for a variety of topics including shopping for their new pet, finding the perfect chew toy, or problem-solving when something doesn't go as planned. * Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. * Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. * Operate with a willingness to learn and adapt to change with the business needs of the company. * Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams. **Qualifications:** • 2 years of customer service experience • Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment • Ability to multi-task and perform well in a fast-paced environment • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers • Ability to adapt to change with the business needs of the company • Flexibility to shift schedule and work overtime as needed by the business unit • Must bring proven ability to maintain confidentiality and secure sensitive information • High school diploma or equivalent • Must be able to pass a background check • *Benefits:** • Starting wage of $15.50/hour • Opportunities to learn and further develop your skills while working remotely • Empowered to become your best and encouraged to grow and develop in your role • Ongoing training and development, resources, and opportunities to make a difference • Competitive wages, medical & dental insurance, 401k, and more • A culture that values and embraces diversity and inclusion of all Team Members

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