Content Moderator

Description
• Monitor social channels by addressing any support-related posts, comments, messages and taking appropriate follow-up actions
• Resolving Support-related social posts, comments and messages using standard processes, tools and follow-up to resolve Member issues and communicate with internal stakeholders, as appropriate...
• Engage with Members on social media accounts
• Assist with moderating Tags, Profiles and emerging platform features
• Monitor and respond to reviews, including proactive outreach to address support issues identified
• Provide elevated support for high-visibility Members and complex Community issues
• Manage and maintain brand response best practices and guidelines for social media
• Regular, reliable and punctual attendance is an essential function of the job.
Additional Skills & Qualifications
• Solution-oriented and prioritize brand reputation by acting swiftly to resolve sensitive issues
• Knowledge and discretion on when to raise potential issues with the appropriate stakeholders
• Familiar with social media best practices and trends which enables you to execute channel-specific strategies to foster engagement and brand love
• Exceptional communication skills especially in the area of written communication with the ability to draft and post messages on behalf of the company
• Maintain discretion in dealing with high profile Members and issues of confidentiality or sensitivity to our Members, the community, or the company
• Desire and ability to work different shifts to provide full coverage as part of a team. (Potential for holiday availability).
• Prior experience working remotely due to independent nature of the role.
• Experience in a support role but familiar with social media side.
• Someone familiar with the brand, how the membership works, familiar with the content
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law

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