Customer Service Representative - Call Center (remote) - KANSAS...

We offer competitive pay and benefits package for this position. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now!

Responsibilities...
• Provide exceptional customer service to clients via phone (inbound and outbound), email, and chat
• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Maintain accurate and detailed customer records through data entry
• Collaborate with other team members to ensure customer satisfaction
• Handle customer complaints and provide appropriate solutions or escalate to the appropriate department

• All other duties as assigned

• First week of position is IN OFFICE, the remainder of the assignment is remote.

Experience:
• Previous experience in a customer service role is preferred - Call center experience is helpful
• Excellent phone etiquette and communication skills
• Strong problem-solving abilities and ability to analyze customer needs
• Ability to handle high call volumes and work in a fast-paced environment
• Bilingual in Spanish and English is a plus

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:
• 1 year

Shift:
• 8 hour shift
• Day shift

Weekly day range:
• Monday to Friday

Work setting:
• Call center
• Office

Application Question(s):
• You must be a resident of Kansas for this position. Do you live in the state of Kansas?

Education:
• High school or equivalent (Required)

Experience:
• customer service: 1 year (Preferred)

Language:
• English and Spanish (Preferred)

Ability to Commute:
• Topeka, KS (Required)

Work Location: In person

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