Remote Customer Service Specialist - Dental
Posted 2025-04-06
Remote, USA
Full-time
Immediate Start
We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures. You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues. Responsibilities: ⢠Product application guidance and step by step assistance ⢠Inbound and outbound customer calls to address product inquiries and help place orders ⢠Troubleshoot and work to resolve product or application issues, concerns, and complaints ⢠Document and update customer follow up records ⢠Work cooperatively and efficiently with the team to provide excellent customer service to all customers ⢠Develop and maintain a knowledge base of the evolving products and services ?Qualifications: ⢠Initiative, reliability, dependability, resource-fullness, and a "can do" attitude ⢠Assertiveness and confidence ⢠Respectful demeanor ⢠Ability to take take instruction and be coachable ⢠Previous experience in customer service ⢠Previous experience in dental office a plus ⢠Positive, friendly, patient, and professional demeanor ⢠Ability to build rapport with customers and team members ⢠Ability to deescalate unhappy customers ⢠Excellent written and verbal communication skills ⢠Ability to prioritize and multitask in a fast pace environment ⢠Computer literacy and ability to learn several platforms ⢠Stable High speed internet ⢠Remote work space free of noise and distraction ⢠Technology Savvy Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: ⢠On-the-job training ⢠Paid time off ⢠Work from home Shift: ⢠Day shift Weekly day range: ⢠Monday to Friday Work setting: ⢠Remote
Experience:
⢠Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
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