Customer Service Agent – FT- Remote WFH After Training

Come join our team of dynamic professionals at TeamHealth National Patient Service Center!

Bilingual English/Spanish is a plus...

Can Work From Home after training- equipment will be provided!

We offer Paid Training.

Training is On-site at our Cedar Bluff location in Knoxville, TN.

(4 weeks 8am - 5pm)
• *NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**

Candidates with experience in retail and restaurant service are strongly encouraged to apply.

Benefits:
• Generous Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans- gives you the chance to add to your income!
• Business casual dress code- we want you to feel comfortable at work!
• Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
• Wellness programs that focus on emotional, social, physical, and financial wellbeing
• Flexible work schedule

What You'll Love About TeamHealth:
• Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
• Work that Stays at Work. Your time off is yours!
• Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
• Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide service to patients in a professional manner. • Provide excellent, concise communication. • Learn and understand ETM software operation. • Learn and understand billing and account operations. • Answers and documents all telephone inquiries. • Research and resolve problems with patients bills. • Updates patients’ insurance coverage as needed. • Prints courtesy claims and itemized statements. • Rebills accounts after receiving insurance information. • Arranges financial agreements with patients using budget plan as needed. • Performs other duties and assignments as requested.

QUALIFICATIONS / EXPERIENCE:
• High school diploma or equivalent required
• Understanding and familiarity with Microsoft Windows environment
• Ability to speak, listen and type simultaneously
• Strong communication skills (oral and written) required

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