Remote Customer Service - Contact Center

Calling all team players with flexible schedule needs! Call Control is looking to add several virtual team members to our vibrant customer service team. It’s time to break up with your typical 9 to 5 and telecommute with a company that cares. All team members enjoy the following benefits... • Paid training. • Daily, weekly, and monthly competitions. • Accrued paid time off regardless of full-time or part-time status. • A fantastic work/life balance. All team members work 5-day workweek. • Starting wage is $11.00 per hour with the first increase to compensation occuring at 90 days of employment, and the second at 6 months. • A management staff who cares about your personal and professional growth. • Full-time opportunities available after review and additional benefits. Job Duties: • Field inbound calls on behalf of dealership clients and assist customers. • Project a friendly and helpful demeanor while communicating with customers in order to provide exceptional customer service. • Work efficiently and effectively in a team-based environment. • Schedule service appointments and answer basic inquiries as needed. • Gather and update customer and vehicle information. • Address customer inquiries and concerns to meet dealership and manufacturer objectives. • Conduct outbound calls following a pre-designed script (service/sales follow-up). • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts. Requirements: • Excellent verbal and written communication skills • A quiet workplace, free from distractions. • High-speed internet and a compatible wired headset • Typing skills, minimum of 35 words per minute • Previous customer service experience is required Eligible Applicants must be located within one of the following states: · Georgia · Michigan

· North Carolina

· Ohio

· Pennsylvania

· Texas

· West Virginia

Job Types: Full-time, Part-time

Pay: $11.00 per hour

Expected hours: No less than 20 per week

Benefits:
• Flexible schedule
• Paid time off
• Referral program

Experience level:
• No experience needed

Weekly day range:
• Monday to Friday
• Weekends as needed

Work setting:
• Remote

People with a criminal record are encouraged to apply

Work Location: Remote

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