Director, Customer Solutions

Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: July 1, 2024 Shift: Job Description Summary: The Director, Customer Solutions will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD, e-commerce, and Warehouse. As part of the NAOU... Supply Chain & Customer Operations Team, this position will collaborate with NAOU Supply Chain, Finance, Retail Teams & Bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies, and meet customer expectations of the Coca-Cola Commitment and Annual Business Plans. Primary responsibilities: Champion system wide competitively advantaged capabilities for national customers (Bottler wiring and engagement, constrained packages, system sales and operations planning, Go-To-Market Strategies) that meet customer and bottler needs. Generate customer and system value via revenue enhancement and efficiency initiatives (e.g. Computer-Generated Ordering, EDI initiatives, Check-in efficiencies, night deliveries) Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue. Develop enabling strategies to support Collaborative Business Planning (CBP) goals. Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment and Annual Business Plans (e.g. Warehouse RTM Order Weight, OTD On Time Delivery & Cost to Serve initiatives, DSD Bottler Delivered and ARTM initiatives. Facilitate and monitor the Customer Service and Supply Chain portions of the Customer Service Improvement Plan (CSIP) process in support of the customer teams. Steward value creation and build collaborative relationships with appropriate stakeholders at the Bottler, Customer and NAOU Functional Teams. Identify and address systemic service issues through collaboration with Bottlers, North America Operating Unit and Customers. Implement electronic order-to-cash capabilities and supporting business processes (e.g., CAO, EDI invoicing, payments) to streamline transactions. Stewardship Responsibilities: External: Coordinate and lead multiple weekly customer meetings ensuring top performance and addressing concerns on a regular basis. Internal: Extend consistent weekly/monthly stewardship of customer supply chain management with a focus on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU system performance, and removing any existing barriers that obstruct progress. Collaborate with broader Bottler teams (CCT) and OWT for continuous improvement initiatives, while aligning on the challenges at hand and devising effective solutions. Manage weekly and monthly account team meetings to support all three banners, fostering strong communication and synergistic efforts across all units. QUALIFICATIONS Education Minimum Required: Bachelor’s degree or equivalent. Preferred Level: MBA or equivalent Experience Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management. Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations. Minimum Required: 5 years. Preferred Level: 7+ years Specialized Technical Skills Supply chain metrics, lean / CI, Six-Sigma, process improvement, Collaborative Business Planning, Collaborating for Value, negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD. Minimum Required: 3 years. Preferred Level: 5+ years What We Can Do For You Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. Skills: Business Development, Business Planning, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Influencing, Leadership, Long Term Planning, Operational Assessment, organization, Project Management, Relationship Building, Sales Forecasting, Sales Management, Sales Process, Solutions Selling Pay Range: $134,800 - $165,200 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. This includes supporting the financial and personal well-being of our employees. Learn more about our benefits. We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. Learn how we provide support and clarity on defining your own career so you can thrive. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive

Apply Job!

For more such jobs please click here!