Remote Customer Service Representative

mdINR, a national supplier of in-home INR monitors, is looking for remote Call Center Representatives that will be a liaison between our company and current customers. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities...
• Manage high volume of inbound and outbound calls in a timely manner
• Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to their needs. Assist customers with Supply reorders, tracking supply shipments, reporting their INR values, troubleshooting INR device as well as providing patient support
• Meet personal/team qualitative and quantitative targets
• Maintain Excellent Customer Service as our CORE values
• Follow all regulatory policies and procedures to include HIPPA requirements
Requirements
· Previous experience working from home and/or in a call center preferred
· Strong phone, and verbal communication skills along with active listening
· Ability to multi-task, set priorities and manage time effectively
· Excellent attendance track record is important
· High school diploma
Must be able to provide your own computer hardware, software and home internet in a quiet/private environment. Employees are prohibited from being a caregiver at home during their shift while working remotely. The minimum requirements are:
Monitors: Dual, one needs to be at least 19" or larger
Processor Speed: 1.5-2+ GHz
Main Memory: 2-4+ GB
Free Disk Space: 572 MB
Keyboard: Full size USB or wireless
Pointer: USB or wireless mouse
Audio: USB Headset
Network Connector: Wired Ethernet (Wi-Fi is not supported)
Webcam: USB webcam, wireless webcam, or laptop camera
OS Version: Win10 or 11(Chrome OS is not supported)
OS Update: automatic
Antivirus: Updated, always in scan mode
Browsers Supported: Internet Explorer, Chrome, Safari, Firefox
Internet Service Type: Cable (Copper or Fiber)
Additional Bandwidth: 10+ Mbps
Latency to FL: <100ms, <10% deviation
Connection Type: Wired to Internet Service Provider Modem, 200 > Mbps Download, 20 > Mbps Upload
Workspace: Private HIPAA compliant, distraction-free work environment in a room with a door
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home
Experience level:
• 1 year

Shift:
• 8 hour shift
• Day shift

Weekly day range:
• Monday to Friday
• Weekends as needed

Work setting:
• Remote

Location:
• Little Rock, AR (Required)

Work Location: Remote

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