Call Center Representative/Call Agent I (Remote, Per Diem) - (Job...

Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
• Pay rate up to $22.66/hr
• Additional compensation opportunities including shift differentials, extra shift incentives, and bonuses
• High-quality health insurance plan options for employees and their dependents
• Opportunities for career growth and advancement within the organization
• Predominantly remote work with flexible shift scheduling
• Emphasis on providing the Simply Better Hiring Company Experience in every interaction
What To Expect (Job Responsibilities)
• Deliver exceptional customer service to patients, families, providers, and colleagues
• Prioritize service and customer experience in all interactions
• Demonstrate strong guest-focused engagement over the phone, email, and chat
• Utilize effective communication and interpersonal skills
• Knowledge and ability to schedule reservations for patients and families
What Is Required (Qualifications)
• 1-2 years of customer service experience or related guest-focused engagement
• Call center experience in a fast-paced setting
• Excellent computer and typing skills, including proficiency in Windows, Microsoft Office, and Outlook
• High School diploma or GED required
• Knowledge of medical terminology is preferred
• Spanish speaking skills are a plus
How To Stand Out (Preferred Qualifications)
• Previous experience in a healthcare-related service
• Bilingual in Spanish and English
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