Talent Pool - Content Moderator I

Role Details
Type of Support: Omnichannel (Email, chat, phone, social media...
Contract Duration: Permanent
Work Schedule: To be Determined
Work type and Location: Hybrid, Metro Manila
Target Start Date: ASAP
About The Role
As a Content Moderation Associate, you will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying Community Guidelines to content submitted by users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of, items in the backend.
Bear in mind that you will be exposed to potentially offensive and disturbing content.
You’ll Be…
• Quickly and accurately making decisions on text, images, and videos submitted by platform users
• Banning users when appropriate, according to guidelines
• Escalating sensitive content to management when necessary
• Accurately documenting the reasons for your ban decisions on the user’s profile
• Participating in Product calibration meetings related to Moderation with Management
• Supporting management on identifying trends and newly banned terms
• Reporting discrepancies or bugs to the Team Leads and upper management
• Reporting backend UI feature requests or bugs to management
• Assisting with training new team members
What You Bring To The Table
• You have positive feelings about doing work on behalf of the LGBTG+ community and educating yourself on this topic
• Extremely discreet, professional, and trustworthy
• Extremely tech, mobile, and app savvy
• Capable of working in an organized and efficient way
• Capable of handling a high volume of decisions in a short amount of time
• Ability to work independently with minimal directions and detail-oriented
• Able to quickly learn and adept at new systems and processes Previous participation in or moderation of online community is a plus
What We Provide
• Hybrid workplace - depending on the partner, role, management, and personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story
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