Senior Manager-Client Management

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
If you are ready to take your career to the next level by partnering with a portfolio of strategic merchants, American Express invites you to apply for an opportunity within the Regional Centralized Client Group.
The Regional Centralized Client Group sits within Global Merchant and Network Services, which acquires and manages relationships with millions of merchants around the world that accept American Express. The Regional Centralized Client Group is responsible for overseeing some of the largest and most strategic U.S. – based B2C and B2B merchants. Our goal is to be an indispensable payments partner to our merchants and to help them grow by delivering differentiated products and services.
The role of the Senior Manager, Client Management offers the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to develop a portfolio of some of our largest and most strategic merchants in UT, ID, MT and WY.
This position is for a professionally mature business leader who can influence and drive profitable outcomes, as well as take ownership of high profile and complex initiatives with multiple senior-level touch points internally and externally. A robust client management / sales background, ability to think innovatively and strategically, strong financial and analytical skills, and the ability to lead in a fast-paced, highly complex and matrixed environment is required.
Minimum Qualifications
• Location: Virtual based in Salt Lake City metro, UT required
• Energetic, hardworking, teammate with a strong will to win
• Experienced relationship manager with proven record to develop strong client relationships, generate new opportunities, sell-in B2C and B2B programs and initiatives, and advance partnership constructs to grow revenue and share
• Strong executive presence internally and externally, with the ability to lead and influence senior-level discussions with clients
• Outstanding analytical and creative problem-solving skills
• Ability to work collaboratively across a wide variety of external and internal partner teams, including Sales, Marketing, Finance, Pricing, Risk, Operations and Legal
• Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and get results
• Financial competence, including familiarity with financial statements (income statement, balance sheet and cash flow statement), as well as understanding the financials of card acceptance, industry economics and profitability levers
• Outstanding presentation skills, both oral and written
• Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
• Prior knowledge and/or experience in B2C, B2Band Payments industries a plus
• Bachelor’s degree preferred
• Role requires ~25% travel
Will Not Provide Sponsorship:
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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