Remote Customer Service Representative

C&F Plumbing and Heating of Sparta, NJ is looking to hire a full-time Remote Customer Services Rep to join our team! Do you have a quick wit, thick skin and a golden phone voice? We have a job you will love. As our Customer Service Rep, you will have control over booking service calls and making our customers smile. Additional duties include a making outbound calls to follow up on service, set... up inspections, handling customer inquiries, and a variety of administrative responsibilities to help a small plumbing company grow. The right candidate is passionate, upbeat, detail oriented and confident. You must be someone others would describe as a “people person”. Experience in marketing, photography and social media is preferred. Responsibilities: • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. • Provide accurate information about our plumbing services, products, and pricing. • Assist customers with scheduling appointments, dispatching technicians, and addressing emergency situations. • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary. • Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. • Ensure customer satisfaction by actively listening, empathizing, and taking ownership of their concerns. • Document customer interactions and keep detailed records of inquiries, comments, and actions taken. • Collaborate with internal teams to improve processes, address recurring customer issues, and contribute to overall customer satisfaction. Requirements: • Excellent verbal and written communication skills. • Strong problem-solving and decision-making abilities. • Ability to multitask and work efficiently in a fast-paced environment. • Empathetic and patient, with a genuine desire to help customers. • Proficient in using customer service software and tools. • Basic knowledge of plumbing systems and services is a plus. • Must have a quiet and dedicated workspace for remote work. • Local to the Sparta, NJ area • Must work in office full time for first two weeks before being approved for remote work Benefits: • Competitive salary based on experience. • Work-from-home flexibility! • Competitive Paid Time Off ("PTO") • 401(k) • 401(k) matching • Health insurance • Vision insurance • Opportunity to be part of a growing company and make a meaningful impact. • Ongoing training and professional development opportunities. • Collaborative and supportive work environment. About us C&F Plumbing and Heating of Sparta, NJ strives to provide the highest quality plumbing and customer services to Sparta and the surrounding communities. We are a family-run company dedicated to becoming the best versions of ourselves so that our company can serve our customers and community the right way! We hold the following Core Beliefs: • Betterment - Continuous winning and improvement both individually and as a team • Ownership - It may not be our fault, but we are responsible for solutions • Transparency - Honesty, education, and advice instead of fear • Be a good guy – We are team players and we try to do the right thing We are an growing company! We have a goal to be the number one recommended plumbing services provider in Sparta and the surrounding communities. We will achieve this by repeatedly providing high-quality plumbing services, constantly improving our customer service and personal growth as individuals, and by remaining grounded with integrity, respect, and family values. Job Type: Full-time Pay: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Health insurance • On-the-job training • Paid time off • Professional development assistance • Vision insurance • Work from home Experience level: • No experience needed Shift: • Day shift Weekly day range: • Monday to Friday Work setting: • Office • Remote Location: • New Jersey (Required) Work Location: Remote

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