Jr. Customer Support Engineer
Posted 2025-04-06Company Description
NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers' experience to the next level...
We believe that hard work and commitment will benefit NDM Global Inc. and also will give all of our employees a sense of pride and accomplishment.
Job Description
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
 Take ownership to timely resolution of customer inquiries
 Investigate and troubleshoot customer inquiries
 Assist customers to solutions in a timely manner
 Testing product/software change requests
 Develop and maintain product documentation
 Develop training materials, how to guides, solution articles, etc. to support product end users
 Operate as a subject matter expert on our software products
 Provide feedback and feature suggestions to improve overall usability of our software products
 Continuous monitoring of systems utilized
 Provide excellent customer support
 Communicate in a clear and professional manner both internally and externally
 Utilize technical documentation to investigate and resolve problems
 Actively look for ways to improve and help customers.
Qualifications
Requirements
 High School Diploma or equivalent
 Minimum of 6 months experience in SaaS product based customer service role
 Must live in the Western United States
Skills and Qualifications
 Self starter mindset
 Problem solving mentality
 Excellent communication skills (oral and written)
 Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
 Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
Additional Information
All your information will be kept confidential according to EEO guidelines
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