Inbound Customer Service Representative (Remote) - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking forRemote Inbound Customer Service Representatives!

Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays-closed Sunday. Mountain Time...

Upcoming Potential Start Dates:

5/20/2024

6/10/2024

7/8/2024

Shifts preferred:
• 9:30 AM - 6:00 PM Mountain Time
• 10:00 AM - 6:30 PM Mountain time
• 10:30 AM - 7:00 PM Mountain Time

Here's what you'll be doing:
• Answer inbound customer calls promptly and professionally.
• Determine customer's concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold the Ken Garff's standards of professionalism and integrity.
• All calls are recorded and monitored for quality services

The Location

This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements: • Hardwired Internet (Ethernet cable connection) • 50 Mbpsdownload speedminimum • 20 Mbpsupload speedminimum • 40 ms latency maximum

Equipment Requirements: • Must provide your own equipment • Windows PCdesktop or laptop with Inteli5 processor - 2430M at 2.40GHz or processor equivalent or better,8GBofRAM available, and working webcam • Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated. • USB wired Headset with microphone. • Dual computer monitors • Smart Phone (Any Manufacturer) • Apple computers not compatible/accepted

Qualifications: • Must meet network and equipment requirements • Positive, energetic, enthusiastic, and service oriented. • Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm • Excellent problem-solving and communication skills. (Written and verbal) • Previous customer service or call center experience a plus. • Must have a designated work space that is free of distraction with little to no background noise. • High School Diploma or equivalent • Must be 18 years or older and authorized to work in the U.S. • Bilingual in Spanish a PLUS!

Benefits for working at Ken Garff Listening Center:
• Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.
• Earn a college degree, no cost to you! Powered by Degrees@Work
• Paid training-we care about your success.
• Real career growth at a nationwide automotive powerhouse
• Paid Time Off
• Set schedules provided provided during the end of training.
• Every other weekend off (Saturday and Sunday)
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• 401k with Company match
• Optional Year-end bonus program
• Employee discounts on Part sand Service!
• Great people with a great culture

Job Type: Remote | Full-Time (35-40 hour work week)

Pay: Starting at $15.00 per hour

We are an Equal Opportunity Employer
((We Hear You

Apply Job!